Shipping Policy

Shipping and Delivery Policy

This policy outlines the process for preparing and shipping orders from THEPRINT1 store within the Kingdom of Saudi Arabia and to international countries available for ordering through the store or associated sales channels such as Google.

Shipping Scope

We provide shipping within the Kingdom of Saudi Arabia, and we also offer international shipping to countries available on the checkout page or in the sales channel settings. Delivery availability and cost may vary depending on the country, city, weight, size, and number of packages.

Order Processing Time

Processing time varies depending on the product type, quantity, material, printing type, and required finishes. Custom products typically take 5 to 15 business days after final design approval and payment confirmation.

Ready-made non-customized products, if any, are usually prepared within 1 to 3 business days.

Shipping Duration

After processing is complete, shipping within Saudi Arabia usually takes 2 to 7 business days depending on the city and shipping company. International shipping typically takes 16 to 24 days depending on the destination country, shipping company, and customs procedures. Fridays and public holidays are not included in the production or shipping duration.

Shipping Cost

The shipping cost is displayed on the checkout page or clarified to the customer before final order confirmation. The cost may vary depending on the country, order size, city, and delivery method. The customer may bear any customs duties or import taxes imposed by the destination country unless explicitly stated otherwise before payment.

Custom Orders

The execution of custom products does not begin until the order details are confirmed and the final design or specifications are approved. Any modification after approval may lead to a change in processing time or cost.

Receiving the Order

The customer must ensure the correctness of the name, mobile number, city, country, and address before confirming the order. In case of an error in the shipping data, delivery may be delayed or additional fees may be incurred.

Loss or Damage to Shipment

In case of a damaged shipment or a clear problem, you must contact us within 48 hours of receipt, sending photos clarifying the problem and the order number.